MagicPod StatusPage - Restoration Report Regarding Temporary Server Access Issues – Incident details

All systems operational

Restoration Report Regarding Temporary Server Access Issues

Resolved
Operational
Started 8 days agoLasted about 11 hours

Affected

MagicPod Web

Operational from 2:25 AM to 1:43 PM

Updates
  • Resolved
    Resolved
    📋 Completion of Observation Period

    We are pleased to inform you that the observation period for the outage that occurred yesterday has concluded, and the system is functioning properly without any issues.
    We consider this incident officially resolved.

    We apologize for any disruption this incident may have caused to your operations.
    Our team is implementing additional measures to prevent similar incidents in the future.
  • Monitoring
    Monitoring
    🚨Recovery and Monitoring Status: Server Access Issues✅

    We experienced a temporary inability to access the MagicPod server last night, but we have completed our response and the system has now been restored.
    We are currently in a 24-hour observation period to confirm stable operation.

    ■ Incident Details and Recovery
    - Resolved server access issues caused by last night's release operation
    - Addressed the problem that occurred between 22:39 and 22:43

    This issue is similar to the problem that occurred on October 11th.
    We had been preparing a release to fix this issue, but unfortunately, it recurred before we could implement the fix.
    We plan to release the fix this weekend.
    If no issues occur during the observation period, we will consider this matter fully resolved.

    We sincerely apologize for the delayed notification regarding this incident. We will review and reinforce our notification process.

    We apologize for any inconvenience this may have caused.
    We will continue our efforts to provide stable service.